If you cannot distance yourself from the ignorance of these callers you should probably look for another job. There are lots of jobs in the customer service field that do not have the high rate of angry people that collection calls get. I have worked as a customer service rep for large company’s and also as a receptionist and both are very rewarding. No matter what you do if you work with people you will face angry ones so eventually you will have to learn how to hang up the phone, and think to yourself that they were not really aiming their anger at you and move on. also I found that being overly nice and overly helpful really do help to defuse angry people. If you can get them to pause long enough to let you get a word in explain that you are giving them a solution to the problem not creating one (i.e. giving them a chance to pay their bill, not running up their credit cards), if you do it right you can help them to see that it is their fault that you are calling not yours (this is very tricky so tread lightly).
Good Luck and try to stay positive!!!

I hate dealing with stupid, stubborn, stuck up customers every single day. Ever since I started drinking energy drinks every time before work, I just can’t seem to care about what customers say to me until the drink wears off then it ruins my day if someone says something. I down a Nos drink and it puts me through the roof all day

Just don’t take anything they say personally. Try to find humor in the things you hear from customers — stupidity doesn’t have a limit! The hold (or mute) button can be your best friend, and if you distance yourself emotionally it will be a lot easier.

it’s hard to get up every morning to do something you hate doing. but jobs are more harder to get these days. lucky you have a job. suck it up for now. when economy is better look for another job.

get a newone

Do a little something each day that will be in the direction you want to move in. The trouble many people make is they make drastic moves and this can totally upset their lives. Take a few moments each day to learn and move in the direction and job you want to have………School, training, resumes.

What i do is keep score with a friend of mine about how many of these lame brains are gonna give us a hard time today ! sometimes i win sometimes he wins ! you know it doesn’t bother me anymore ! your not the only one don’t let them get to you or they win ! shake it off !

realize how great it is that you are not as miserable as those people. if you have someone particularly horrible, vent to someone about why that customer bothered you so much. honestly, don’t worry about it. focus on the customers who were nicer than the others.

Welcome to the world of customer service
I think the best thing too do is just get to know your coworkers to the point where your all close and can share alot of jokes.
I work in autoservice, and there is ALWAYS going to be that one horrible customer that will ruin your day. Its a part of working in customer service, just brush it off and keep on going. People have made me cry before. It just happens. Make the best out of it.

One thing I have done is to set up a side business on the side which, if successful, can grow into a full time business. When I am miserable at work, I just think of the fun I can have later running my own business and the possibilities if I work to make it successful.

HAHA I work in a call centre too, it’s awful. Here’s what I do when I get the bad calls.
1) I write the person’s address/phone number down on a piece of paper and put in my pocket. Then I daydream about either going to their house and slashing their tires or prank calling them at 3am and saying something really scary. I never end up doing anything, but at least it makes me feel better.
2) I’ve learned a really good technique of mocking them without them being able to really get mad at me lol. When they say something completely ridiculous or something horrible my company did I give a wide-eyed “Oh my gosh” and “wow”. The best thing to do is never lose your cool.
3) I put myself in their shoes – both mentally and verbally. So if they are angry about a billing error, think of how that would make you feel and say something to that effect “I totally understand how frustrating that might be!” Kill them with kindness, only giant psychos can still yell at people who have spent the last 10 minutes sympathizing with their totally rude ranting. And sometimes it helps to think that maybe that person is totally broke, or abused or otherwise hurting – it helps to understand where the anger comes from.
4) Always, ALWAYS keep working towards something else, callcentres have really high entry level wages for a reason, and if you become complacent you have just given yourself a life sentence. Don’t do it! Just view your job as a means to an end and once you go home for the day put all the negativity out of your head. Never think or talk of work at home. As soon as you start to, stop yourself and start doing something else. Call someone on the phone, read a book, whatever you have to do.

I hate mine too. It gives me chest pains and shortness of breath. I’m quitting tomorrow actually.
I work nights in an urgent care center. People come in sick, bleeding, missing fingers, barfing, yelling and screaming, all that while I registrar them and enter insurance info. At the same time I have to discharge people, take their payments and budget the finances for the day, fax rx’s to pharmacies. I have never hated a job so much in my life. I leave there every night with heart palpatations.
Do yourself a favor and quit. You deserve to be happy.