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I Just Bought A Brand New Hp Laptop And The Wireless Internet Isn’t Working? Help!?
6 Comments | Posted by Brand McNaut in Internet Branding
I just opened the box and another laptop is using this internet connection fine, but the new HP can’t connect. Any ideas? Its windows vista home premium 64bit and there is nothing wrong with the router. There is no firewall on the laptop or anything. It seems like a communication problem between the modem drivers and windows 64bit? But im not sure why they would sell a brand new laptop with a modem that doesnt work with that 64bit windows vista. Any ideas?
6 Comments for I Just Bought A Brand New Hp Laptop And The Wireless Internet Isn’t Working? Help!?
Poop Shoot | December 26, 2009 at 1:56 am
tbshmkr | December 26, 2009 at 6:01 am
Connect Modem [wired] to Router [wireless] to PCs.
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Set router POWER OFF.
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Reset modem: With a straightened paperclip, press RESET button momentarily.
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Wait 60 secs.
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Set router POWER ON.
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Reset router: With a straightened paperclip, press RESET button momentarily.
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Wait 60 secs.
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PC Command Line:
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Click [Start] – Click [Run...] – enter: cmd, Click [OK]
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At the prompt (c:…..>) enter: ipconfig /release, press [ENTER]
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At the prompt (c:…..>) enter: ipconfig /renew, press [ENTER]
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TEST: Open Web Browser: Connect to Internet.
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If SUCCESS: Repeat Steps after PC Command Line on other PCs.
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If NO SUCCESS:
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At the prompt (c:…..>) enter: ipconfig /all, press [ENTER]
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Ensure DHCP Enabled == YES
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If IP Address == 0.0.0.0 OR 169.254.0.0 to 169.254.255.255, connect Modem [wired] to Router [wired] to PCs and perform ALL steps again.
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Nick | December 26, 2009 at 10:20 am
Well as assuming someone smart installed your router, they also put some security on it, so you might have to put a password in before you can get on. If it was just out of the box you need to check your confg settings on the laptop.
Carl_the | December 26, 2009 at 12:53 pm
Click on start,and then connect to, a new window should pop up.See if it’s getting a signal from the router. Also make sure the wireless switch is in the on position.
Regan | December 26, 2009 at 7:34 pm
Sounds like driver issues. On your other laptop, go onto HP’s websites and look for the appropriate wireless network card’s drivers.
fendarpl | December 27, 2009 at 12:04 am
Go to the support section of HP’s website. They typically have guides to troubleshoot issues.
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<< MCOT Public Company Limited.2008 (MCOT – English News By Thai News Agency)
the could be a couple things.
first the easy fix, is the wireless switch turned on?
second, does your router have a specific SSID, or is it encrypted?